Log in

Return Policy

Information on the exercise of the right of withdrawal

You have the right to withdraw from this agreement within 14 days without giving any reason.

The right of withdrawal will expire after 14 days from the date of receipt of the goods. If the expiry date falls on a national 'official' holiday, the right of withdrawal shall apply until (and including) the working day following the expiry date.

In order to exercise the right of withdrawal, you must inform us - SIA "STAARTER" by a clear statement (for example, a letter sent by post or e-mail) about the decision to withdraw from the contract.

You can use the sample opt-out form above, but it is not required.

In order for the right of withdrawal to expire, it is sufficient that you send your notice of exercise of the right of withdrawal before the expiry of the right of withdrawal.

Consequences of exercising the right of withdrawal

If you withdraw from this Agreement, we will reimburse you for all payments received from you, including shipping costs (except for additional costs incurred as a result of choosing a delivery method other than our cheapest standard delivery method, as well as assembly and disassembly service costs), without undue delay and in any case no later than 14 days from the date we were notified of your decision to withdraw from this contract, provided that the goods have not been damaged as a result of improper use. Refunds will be made using the same means of payment you used for the original transaction, unless you have expressly agreed to do otherwise. In any case, you will not be charged for such a refund.

You must return the goods or hand them over to SIA STAARTER, without undue delay and in any case no later than 14 days from the date on which you notified us of your decision to withdraw from this contract. The deadline will be met if you return the goods before the 14-day deadline.

You will have to cover the direct costs of returning the goods.

You are responsible for the impairment of the goods if the goods have been used for purposes other than determining the nature, characteristics and functioning of the goods.